Returns & Exchanges
At ergoPouch, we want you and your little one to be completely comfortable with your purchase. If you are not entirely satisfied, we offer a 30-day return policy for items in their original, unwashed, and unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original state.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing